Interior view of the shop

Staff and service

At Paul James we have a dedicated team of staff with great product knowledge. We also have very experienced creative designers. Above all, we pride ourselves in our customer care and on-going support. For a personal and professional approach at all times, Paul James can't be beaten.

On-going care

Our reputation for customer service has been established for a long time. All purchases are guaranteed and all diamond set rings come with a life time guarantee. We back up warranties with all your servicing and repair requirements. You can have confidence that we will look after your treasured items.

All jewellery, watches and services are fully guaranteed

Watch Repairs

Full servicing of all watch brands
One years guarantee on all repairs
Replace broken or worn straps
Adjust bracelet straps to the perfect size
Repair bracelet clasps

Jewellery Repairs

Diamond and gemstone resetting and replacement.
Remount and remodeling service
Rings re-sized
Rhodium plating
Full cleaning and polishing service.

Engraving

Hand engraving service
Seal and surface engraving for signet rings and cufflinks
Free engraving service for wedding rings.
Machine engraving

Gold

We buy gold, platinum and silver jewellery of all kinds
We also buy scrap gold, old gold coins and broken gold jewellery
Very competitive on our prices
Our bespoke service can turn your unwanted gold into something unique.

Diamonds

Loose stone service available with certificated stones
We buy diamonds from legitimate sources not involved in funding conflict and comply with U.N. Resolutions and 'The Kimberley Process'.

Other Services

Valuations - our experts will determine the value of your pieces.
Probate valuations - an open market assessment of worth.
Insurance valuations - cost to replace in the event of loss or damage.
Pearl and bead restringing